Tuesday, February 08, 2011

Just Give Me the Facts, Mam!

Remember the weekend when I drug myself out to the local Insta-Care to have urine cultured and get drugs needed to wiped out the infection? The PA I saw was young but seemed to know what he was doing. He gave a script for the Ciphor indicating the drug would knock out the infection, he knew that but would still run the culture just to be sure. Well, I got the Ciphor and started the regimen and sure enough I was feeling better in no time. I have very diligently taking the meds, eaten my yogurt and continue to heal. Later yesterday afternoon I got a call from a young voice from Insta-Care indicating they had got the cultures back and the medications proscribed will do the trick and oh, you need to see your urologist soon!!

In my head flags, big red flags started waiving back and forth as I tried to remain calm trying to get more information from the faceless voice over the phone who had just dropped this bomb. The voice artfully dodge the queries--”what is soon?” I said “ as soon as you can”, “am I in imminent Danger?” I asked,” No, just get see my your urologist as soon as you can?. I started to do a minor freak-down but thinking things could not be too bad—only, last month I did a major blood work analysis and I was basically OK with just a few adjustments. So what could be going on? I called Dianne and spoke with the office manager are just about anyone I could corner, who all greed that it was probably nothing.

It was late in the work day—when I finally got calmed down enough begin to think and act a bit more rationally. I wanted the 'doc in a box' to send the result directly to my regular health care professional but I needed to get my PA's fax number and Of course when I was trying know one was answering the phone—they were done for the day, So, I would just have to wait till this morning when folks came back to work. So of course this morning I could not get hold of my medic until after nine o-clock and armed with the fax number I found the Insta-care did not open till 10:00 a.m. I finally got the numbers right an both parties in and open for business. I called the Insta-Care an I got the person who called last night. I asked her to fax over my report to my regular PA and she OK and then she started seeping out information. It seemed the PA who saw me Saturday was concerned that I had me, a male had a UTI !! He is laboring under the idea that males don't regularly get UTI's and felt I needed to get checked out immediately. If she or he had told me this I could informed him that as a person with a spinal cord injury UTI's were quite common among women AND men who are self cathing. He was 'green' to the point he did not know. Hopefully now he does. Still, the reception person or who ever called DeeDee who told them to call me needs to learn how to better convey this information of lack of pertinent information to the consumer—it would greatly assist them in sleeping through the night,.


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