lay of the land…

I have begun my second week at my new station and so far I have been mostly involved with indoctrination and training into this 2-1-1 system. This week I am experiencing more time answering but never un supervised which is fine by me but sure puts the pressure on staff responsible for training me or seeing that I am ready to take on the phones, supervision free. It’s Summer and that means many folk or away on vacation which puts lots of pressure on the operators left to cover the phones. I feel a little guilty that I sit here and listen to the phones ring not being able to answer unless supervised—oh well.

We are a small shop, just four or five operators if you count the Lead—I am the only male and we are all just getting to know each other. There has also been a new position developed: Quality Control. This person came on board today. I believe she is from the private sector, from more high pressure call rooms. Her position seems a little odd and a little menacing from a management point of view. It seems a lot of her position will be the responsibilities of the current Lead which seems weird—just feels odd like something or someone is being set up. I get to the office early each morning, well before the regular staff—I use the time to get situated, check emails, blogs and sometimes post Facebook account. If I am really together I start a blog posting. I have to admit I am falling behind o my letter writing. I used to write the monthly letters during my morning at my other position between calls but I sure do not have this option now—call tend to come in fast and furious. I am going to have to write more at home or on the road to and from work. The problem I have with this is not having the energy when I get home—I just have to be more disciplined and do a lot more letters during the weekends.


Our project is housed in a major non-profit facility, and like many large private non profits, they are squeaky clean and staffed with altruistic beautiful people(mostly young) folk. Its an interesting organization but a little removed from our operation—enough said about this. I will have to admit I best hold my tongue for the time being—I could really have a lot of fun but I must be careful—I have to remember I am a stranger in a strange land and I am still getting my bearings andf the lay of the land.