I have to admit I am beginning to frighten myself and my attitude toward humanity in general as I get deeper into to this position at 211. Yesterday was a Slam Monday , who am I kidding every day is a Slam Monday—I call Mondays Slam Monday because we as operators get slammed as soon as the phones are turned on at 8:30 and usually the calls just keep on coming all Monday long. I was feeling physically challenged all day anyway. My butt was tender from the weekend and I was just miserable—I am sure this pain colored my experience as well.
I am sensing a terseness taking over my voice as I talk on the calls. I find myself not wanting to tke the time and listen to all the reasons the person is making the call at that particular moment when I am fed the next either from the cue or calls coming directly over the phone recently imported from Access Utah network. And an interesting note is—I can disengage myself from the cue—hence no more calls, all the operators can, but I cannot disengage myself form the AUN line; those calls just keep rolling in and those calls think I am going to directly help them as in case management, wrong! I am sensing a boiling rage of desperation as I can tell more and more of the callers there just isn’t anything out there. I have also noticed an edge, an unkind edge to my voice as I often, now, as I cut off the caller when they launch into their miserable lives and what brought them to make the call to my phone—too many times the caller is raging at some low-income ethnic groups whom the caller as feels has stolen all their subsidies –I just do not have time for this misdirected recrimination. There is a meanness in my voice which warns the caller to not get cute or ask for more than their share. I am trying to regulate myself, pull back the reigns and be a better phone person and not let the caller pull me down into their pool of de
1 comment:
I think you are wonderful.
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